I was expecting a package which was supposed to arrive, via FedEX, last Friday.  But, due to the big snow storm they were backed up and the package was held up at a hub overnight Friday.  I received a delivery notice in email stating, "Delivery Exception:  Local weather delay, delivery not attempted."  I can understand that.  No problem. 

This package requires a direct signature from either me or someone with the same last name which can show proof of ID and the tracking number.  My wife works from home, so that's usually not an issue. 

Now it turns weird.  On Saturday, I get an email stating, "Delivery Exception:  Signature Required."  I phoned FedEx asking what it meant and they said since this package requires a direct signature, that notice is sent out.  Then, on Sunday, I get a robo call from FedEx reminding me that a signature would be required and to confirm that someone will be there.  I, again, phoned FedEx.  This time I phoned to confirm we would be there and asked if they had an ETA so I could make sure someone would be home.  Because it's President's Day, the wife and I would be off work.  The weather was going to be in the low 50s and sunny and we wanted to get the Ural out for a short ride.   But, if we needed to wait for a package to sign for, that's what we'll do. 

Not knowing when the package would be here, we made it an R&R day at home and read followed by watching a few Doctor Who episodes.  We'd rather had been out riding, but this didn't suck.  But now it turns bad.  At 3PM, I receive an email stating the following, "Delivery exception:  Customer not available or business closed." 

Whiskey Tango Foxtrot!?  I was home and the caught the email about 5 min past the time it was sent.  No FedEx driver was at our house.  We were home!  The front door was open with the glass storm door being the only thing between us and the outside.  I phoned FedEx to ask them WTF and they said there should be a door tag posted to our door and the customer service rep informed me that we must have simply missed the doorbell or knocking.  "Don't tell me that," I said, "we were both here and there is no door tag on our front door."

I was put on hold as the customer service rep phoned the local hub.  The rep returned to me on phone and he told me the hub informed him they were extremely backed up with deliveries and apologize that the driver missed us.  I reminding the customer service rep that we intentionally stayed home today waiting for this package because we were well aware that it required a signature.  THE DRIVER DIDN'T MISS IS, HE DIDN'T EVEN SHOW.  The rep said that it's likely the driver wasn't going to make it by the end of the day and selected the "Customer not available option" by mistake. 

This is super frustrating.  As I noted, Sheri and scheduled our day around the FedEX phone call and email from over the weekend reminding us that someone had to be home for signature.  Look, if FedEx were concerned that the package wouldn't be delivered today because they were backed up from last week's storm, why didn't they tell me?  We wouldn't have waited all day for them.  That was horrible customer service and BS of the driver to take the package on the truck all to get mid way though the day and say, "F- it" followed by a misrepresentation to HQ that he attempted but no one was home. 

The worst part is, we won't be home for the next few days so no one will be here to sign for the package.  FedEx provided me with the option to drive to the local hub (~60 mi round trip) to pick it up sometime between 6 and 8.  I told them that wasn't acceptable and then they proceeded to tell me they could drop it off at a local FedEx pack n ship location for me to pick up.  That will have to do.  I informed them that the package weighs over 100 lbs and I would need help getting into my vehicle.  They said that the local FedEx pack n ship may be to assist me.  May be able!??  Tomorrow could be interesting. 

As for today, Sheri and enjoyed our relaxing day.  But, it's not what we would have done had it not been for the need that we be here to sign for a package.

I've never really been so pissed off at a business that I would swear that I'll never use them again.  I suppose there's a first for everything. 

Happens to me all the time. I watched a ups truck go down my road as I worked outside once and go the delivery exception notice.

Sent from my Nexus 7 using Tapatalk

So, what you're saying is, you can't go pick up your package from them?

I see what you did there.   

What I am saying is don't ask me to stay put at my house on a specific day so you can obtain my signature for a package then decide you're going to bail late in the day and make up some B.S. excuse.

I wanted a place to vent and decided on a new thread hoping someone from within the logistics industry could give me some feedback  / advice.  Right now, I plan to file a complaint with the company. 

It would have been 1000% better if they just told me up front that they would not be able to deliver the package due to being backed up due to last week's storm. 

Amazon uses Fedex and they are the reason I won't be renewing my prime subscription.  Half the time the things arrive in 3 days when they are supposed to get here in two.  Not a huge deal, unless you are ordering something for a weekend project and it doesn't get there in time.  Then you have to find something else to work on and put that project off a week.  Amazon says they will refund your shipping charges if it doesn't get there in time, so that's worthless.

Quote from: kneescrubber on February 17, 2014, 05:44:49 PM

So, what you're saying is, you can't go pick up your package from them?

It would have been 1000% better if they just told me up front that they would not be able to deliver the package due to being backed up due to last week's storm.

I had a similar experience with them several years ago.  Fortunately in my case, the service center is only a 20 mile round trip.  Seems to me that FedEx caters to businesses and regular pickup stops. 

I can suggest 2 alternatives: 

1) Have it shipped to your work address.  In my situation above, it was a legal document and I paid extra for Saturday delivery.  Of course I was home.  I called when it didn't arrive.  Fortunately, the pick up center was open in the afternoon, so I was able to drive down and get it after the driver returned from his route. 

2)  Do what I do now - unless it absolutely has to be delivered overnight - is plan ahead and have everything shipped ground cheapest way possible.  Sometimes I get stuff 3 or 4 days after I order.  USPS & UPS are awesome.  Delivery normally takes 2 or 3 days after ship date.  I generally order NLT 8 days ahead, and always have it when I want it.  If I order something that is in stock on from a company that has true same day shipping, I usually get it 3 to 5 days later.


I read a very interesting piece a few weeks ago about a major mail-order retailer that was considering a policy to delay processing of ground order shipments in response to decreasing revenue volume on premium shipping services.  What scum-dogs.  But I haven't seen anything on that recently.

At least it's not your postal carrier, so you don't have to go through it every day.

The cunny-honey that delivers our mail will go out of her way to not get her fat ass out of her car to drop a package at out front door.  She has shoved boxes into our mailbox so hard that I had to bust open the box inside the mail box to get the package back out.  She hangs packages that weight several pounds in plastic grocery bags and hangs them off the box flag...breaking the flag eventually.

The pic below is of the water pump I ordered for the C14.  I knew it was coming so I was in the garage with the bike on the lift stripping it down so that when it arrived I could slap it in and button it back up right away.  She pulled up and struggled to affix the box to the door of the mailbox.  All the while I was standing at the open garage door just shaking my head.   Calls to the postmaster will resolve the issue for about one delivery then it's back to the status quo. 

visitors can't see pics , please register or login

I have everything shipped to my work. always someone to sign for it and I can pick it up whenever I want.

Good luck with that because I've actually been told by a FedEx manager they expect a certain percentage of screw ups and complaints because of the volume of packages they move. Nothing will be done regarding your incident and you'll just be wasting your time.

I made the decision long ago to avoid FedEx when possible. I've actually paid extra to ship via UPS instead of free shipping via FedEx.

If someone is being honest, every business "expects" some degree off less than perfect results . . . . with no exceptions  . . ..

I've had decent (not perfect) results with FedEx, ditto UPS, same same DHL -- when something absolutely needs a signiture, I use my work address, or my wife's . . . . . .

Wait . . . .this is the rant thread, yes?

F-U trucks!

Happy Birthday Ed!

Seems to me that FedEx caters to businesses and regular pickup stops. 

FedEx bought DHL.   DHL is now FedEx home delivery.
Seems to me these guys are still breaking in the new uniforms and being forced into the new system.

I have everything shipped to my work. always someone to sign for it and I can pick it up whenever I want.

Good idea, but it wouldn't have worked in this case:

This package requires a direct signature from either me or someone with the same last name which can show proof of ID and the tracking number. 

Have any of you ever experienced the little gem called FedEx smart post?  Oh it's the worst of FedEx who gives it to your local PO for he last mile delivery. And for me, like others my carrier refuses to bring anything to my door because she has a rule, I kid you not, if she cannot turn around in my driveway with out backing up she will not enter my driveway. Guess they didn't learn her no revers'in skilz 'cause now I gots to go to the PO for every single package.

And I work, which means either my wife needs to get them or they all wait until Saturday....nothing like having your package sit for a week waiting for a pick up.

Sent from my SAMSUNG-SGH-I747 using Tapatalk

Quote from: marc11 on February 18, 2014, 04:30:32 PM

Have any of you ever experienced the little gem called FedEx smart post?  Oh it's the worst of FedEx who gives it to your local PO for he last mile delivery. And for me, like others my carrier refuses to bring anything to my door because she has a rule, I kid you not, if she cannot turn around in my driveway with out backing up she will not enter my driveway. Guess they didn't learn her no revers'in skilz 'cause now I gots to go to the PO for every single package.

And I work, which means either my wife needs to get them or they all wait until Saturday....nothing like having your package sit for a week waiting for a pick up.

Sent from my SAMSUNG-SGH-I747 using Tapatalk

Always works great for me but I live in the boonies and we all know each other.

Sent from my Nexus 7 using Tapatalk

In theory for me too, I live in the boonies too. But my USPS carrier refuses to drive down my driveway because you need to make a three point turn in order to drive out or reverse out. She won't so that.

Sent from my SAMSUNG-SGH-I747 using Tapatalk

So..... what kind of alcohol did you have shipped?

I go through this signature thing with my wine clubs - and both M.Brane and I can pick it up at the local hub. And yeah - they left it on the truck one time while I waited all day. 

Someone has to say it.

Over 100 lbs?  Signature required?

How much booze do you buy at once?

Someone has to say it.

Over 100 lbs?  Signature required?

How much booze do you buy at once?

Well since both he & his wife were waiting for it, maybe it's not alcohol. Perhaps something a little more private & personal. 

Should have guessed. Gonna get that brown note, eh?

Sent from my SCH-I605 using Tapatalk

1) UPS for me - the drivers I deal with (home office, 2 or 3 deliveries a month [I'm nobody special]) have been wonderful.

2) A $2.00 paper currency is great for tips - it sets a "special" message (more than two $1's), and while rightfully deserved by my delivery driver, it has come back to benefit me as well - once, on a nice Friday afternoon, I was planning to head to the local hub for package pickup in the evening and the driver TELEPHONED ME to ask if I'd be home for a second pass by my place on his way back to the hub - CHA-CHING!!  THANK YOU

3) FedEx > USPS delivery processing - yea, that suxors. (NewEgg's "eggsaver")

4) 100LBS - I'm thinking small'ish fire safe.

Could be the speaker that he said it is....

...or ammo.  Cases of ammo.

^^ 

I received a FedEx confirmation that it's being redirected to a local FedEx pack 'n ship location today.  I'm to receive an email when it's ready.  (fingers crossed).


And, to confirm, it is a speaker.  It's a 100 lb acoustic suspension 13" powered subwoofer with a built in 1,000 watt amplifier for my home theater.

visitors can't see pics , please register or login
  visitors can't see pics , please register or login

I hope it's in good shape when you go to pick it up.

Yep - gun safe with enough room for ammo!

Round, high tech, front opening with more high tech security locking / control / monitor / reporting whizbang on the back side.

reading comprehension... 0

`hope it's not banged up that you have to process a claim...

That is one large box of dildos.

Sent from Planet Ten by way of the Eighth Dimension.

   
   
   
 

That's an awesome gun safe. I'd never think to look for a gun in a sub-woofer. Good job!

I'll bring the  , when is the next movie night???